Return policy & terms and conditions


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Return policy

Please contact Phil Nicker before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Phil Nicker and gives information relevant and the reason for complaint.


Return Conditions

If you want to return an item you have purchased from the online store you are able to do so within 14 days after you have received the goods. You will get a full refund for the item, excluding shipping costs, within 30 days from the time we received the goods. As soon as we have received the return, we will inform you via email.
You may only return an item purchased from the online store if it is in perfect condition. This means that the item is new and unused. Original packaging must also be returned. Phil Nicker do not accept returns if the item has been used, are dirty, washed or damaged in any other way. If a product is returned and is damaged in any way, the product is returned to the customer, at the expense of the customer.

Make sure to include contact information with the return and if possible, please provide us with a tracking number. Phil Nicker recommends you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Phil Nicker will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Phil Nicker is -not- responsible for any return Customs or shipping charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.


Want to switch to another product?

All purchases are final and ,unless Phil Nicker has mistakenly sent you the wrong product, no product changes are possible.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Phil Nicker reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 

Terms & Conditions plain and simple.

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at www.philnicker.com, you ensure us that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by Phil Nicker as responsible for the personal information.
  • Events outside Phil Nickers control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • Phil Nicker reserves the right to amend any information without prior notice.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at philnicker.com, you ensure us that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at Phil Nicker for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


Personal Information

All personal information you provide us with or that we obtain will be handled by Phil Nicker as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to Phil Nicker and Shopify and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request Phil Nicker to delete or correct the information held about you. By accepting Phil Nickers conditions, you agree to the above.


Force Majeure

Events outside Phil Nickers control, which is not reasonably foreseeable, shall be considered force majeure, meaning that Phil Nicker is released from Phil Nickers obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


Payment

All products remain Phil Nickers property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from Phil Nicker.

All transfers conducted through Phil Nicker are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Shipping

Phil Nicker is aware that packages may be handled carelessly by a carrier, and may suffer from transport damages within reason, and is not held responsible for that damage. Phil Nicker warrant that orders are shipped in good condition and shape. 

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

Cookies

Phil Nicker uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use www.philnicker.com without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On www.philnicker.com we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.

Additional Information

Phil Nicker reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, Phil Nicker has the right to cancel the order and refund any amount paid in the best way. Phil Nicker may, in that case, also notify the customer of equivalent replacement products if available.

 

Enquiries and contact fn@philnicker.com

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